We built PulseQA because
we needed it ourselves.

We're a SaaS team. We ran a customer support operation, managed churn, coached agents, and tried to keep executives informed — all while the data lived across spreadsheets, Intercom exports, and weekly meetings that were already outdated by the time they happened.

We knew every conversation held signals. Frustration building over weeks. The same product bug hitting account after account. An agent who needed coaching on empathy, not product knowledge. But finding those signals manually was impossible at scale.

So we built PulseQA — first for ourselves. Auto QA that runs overnight. A risk monitor that catches churn before it becomes a cancellation email. Coaching that's based on data, not gut feeling. Company profiles where a CSM can see everything in one place and know exactly what to do next.

It worked. It saved us accounts. It made our team better. And we thought: every SaaS team managing recurring revenue deserves this — not just the ones who can afford six-figure enterprise contracts. So we made it accessible, affordable, and available to any team on Intercom.