Privacy Policy
Last updated: April 12, 2026
1. Introduction
PulseQA ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. PulseQA is operated by SellerChamp Inc.
2. Information We Collect
Account Information: Name, email address, and password when you create an account.
Intercom Data: When you connect your Intercom workspace, we access conversation messages, contact details (name, email, company, custom attributes), and team member information. This data is used solely to provide quality analysis and risk intelligence.
Usage Data: We collect information about how you interact with the Service, including pages visited and features used.
3. How We Use Your Information
We use collected information to: (a) provide and operate the Service; (b) analyze conversations for quality scoring, sentiment analysis, and churn risk detection; (c) generate coaching insights and executive reports; (d) communicate with you about the Service; (e) improve and develop new features.
4. AI Processing
Conversations are processed by third-party AI models (via enterprise APIs) to generate analysis. We do not use your data to train AI models. AI providers process data according to their enterprise terms which prohibit training on customer data.
5. Data Storage & Security
Your data is stored in encrypted databases. We implement industry-standard security measures including encryption in transit (TLS) and at rest. Access to production data is restricted to authorized personnel only.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with: (a) AI service providers for analysis processing (under enterprise data protection terms); (b) infrastructure providers for hosting; (c) as required by law or legal process.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion or Intercom disconnection, we will delete your conversation analysis data within 30 days. Aggregated, anonymized data may be retained for analytics.
8. Your Rights
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) export your data; (e) revoke Intercom access at any time by uninstalling PulseQA from your Intercom workspace. To exercise these rights, contact team@pulseqa.io.
9. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
11. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or requests, contact us at team@pulseqa.io.