CSM
Company health scores, resolution tracking, and AI-powered account intelligence — everything in one profile.
The KPIs you need to back your decisions and prove your impact.
MRR
$1,200Conversations
23Sentiment
DecliningAI Recommended Actions
Schedule executive review — account shows declining sentiment over 4 conversations
Address unresolved billing issue from March 28
Proactive outreach about new feature that fixes their reported integration error
Execution Hub
PulseScore combines QA quality, sentiment trends, resolution rate, and churn signals into one real-time metric per account.
Track every issue through the lifecycle — open, in progress, saved, lost. Full episode history with team notes.
AI-generated root causes, recommended next actions, and status summaries based on conversation patterns.