Executive Leader
Support quality, customer health, revenue at risk, product issues, and churn intelligence — the full picture.
The KPIs you need to back your decisions and prove your impact.
TOTAL MRR
$22,386MRR AT RISK
$12,051SUPPORT QUALITY
72/100ACCOUNTS AT RISK
13ISSUE TYPES
8AI Executive Brief
The current health status is critical, with $12,051 in MRR classified as at risk — 53.8% of the analyzed portfolio. The average QA score across at-risk accounts is 59, with a resolution rate of only 29.5%. Top contributing factors include unresolved support issues affecting 8 accounts ($4,200 MRR) and recurring integration errors across 5 accounts.
Risk Distribution
1
Critical
12
High
13
Medium
34
Low
Aggregate QA scores, resolution rates, and sentiment trends across the entire support team.
Total MRR at risk, churn probability, risk distribution by severity — with AI executive briefs.
Top product issues and churn drivers surfaced by AI — with affected accounts, revenue impact, and recommended actions.