Support Agent
QA scores, coaching notes, and dispute resolution — all tied to each conversation you handle.
The KPIs you need to back your decisions and prove your impact.
Empathy
Resolution
Professionalism
Product Knowledge
Key Moments
Agent acknowledged customer's frustration and offered a personalized solution
Resolution required follow-up — no confirmation sent after initial fix
Each conversation scored across empathy, resolution, professionalism, and product knowledge — with key moments highlighted.
Review your scores, submit disputes with evidence, and get transparent resolution from managers.
AI-generated coaching notes specific to your interactions — what you did well, where to improve.